Every conversation, in one thread.
What it is
A borrower emails you Monday, texts you Wednesday and calls you Friday. In a normal stack those three conversations live in three products, and the only place they meet is your head. Then you go on vacation and nobody else can pick the file up.
Leaf360 puts them in one inbox, attached to the record. Email goes out from your own domain through your connected Google or Outlook account, which is unlimited on every plan including Free. Calls and texts run on a Leaf360 phone line, which is part of Pro.
The phone system is not a dialer bolted on the side. It carries business hours, a ring strategy, voicemail, spam screening, number porting, recording with a spoken disclosure, and transcripts that come back as text on the record.
How it works, day to day
Two separate things, and it is worth knowing which is which: your inbox email, and the phone system.
- 1
Connect your mailbox
Link your Google or Outlook account and email sends from your own domain, so a borrower sees the address they already know. This is one-to-one email and it is unlimited on every plan, Free included. Bulk campaigns are a different thing and need the marketing add-ons on Pro.
- 2
Set up the phone system, once
Pro includes one line. Setup walks through choosing a number, optionally porting an existing one, payment, and the Trust Center registration carriers require before your number can send texts. That registration is the long step, so start it early.
- 3
Decide what happens on an incoming call
Business hours, ring strategy, voicemail and blocked callers are all in Phone System under Communications in Settings. Nothing on that screen saves itself, so click Save Changes when you are done.
- 4
Record, or do not, but say so
Recording Consent and Call Recording are two separate switches. The disclosure plays before the call connects, and Leaf360 swaps in stricter wording on its own when the caller's state requires all parties to consent.
- 5
Read the call instead of remembering it
Recorded calls come back as transcripts with the details pulled out, on the record. Meetings work the same way on paid plans: send the notetaker into a live meeting or pull in a Zoom recording, and read the summary and action items after.
What you get
The channels, and the controls under them.
Unified inbox
Email, calls, texts and partner messages in one thread per person, so anyone on your team can pick the file up.
Unlimited email from your own inbox
Connected Gmail or Outlook, sending from your domain, with no monthly cap on any plan including Free.
Meeting scheduler
Booking and upcoming meetings next to the inbox, connected to Zoom, Google Meet, Microsoft Teams, Calendly and Google Calendar.
A phone line with unlimited calls and texts
Pro includes one line. Extra lines and SMS blasts are add-ons on Pro.
Recording, disclosure and transcripts
A spoken disclosure before the call connects, stricter wording in all-party consent states, and the call back as searchable text.
Business hours, ring strategy and spam shield
When your numbers ring, in what order, what voicemail says, and which callers never get through.
Everything in communication
Straight off the plan comparison, with the plan each one starts on.
- Unified inbox: email, calls, texts & partner messagesEvery plan
Every conversation with a person, in whichever channel it happened, sitting in one thread on their record.
- Connected email (Gmail, Outlook)Every plan
Send one-to-one email from your own domain through your Google or Outlook account, with no monthly cap on any plan.
- Meeting schedulerEvery plan
Book meetings and see what's coming up next to your inbox. Connects to Zoom and Calendly.
- Built-in phone & texting linePro and up
The Leaf360 phone system is part of Pro. Free and Core do not include calling or texting.
- Additional phone linesPro add-on
Extra numbers for a team, a branch or a campaign, added to a Pro account.
- Unlimited calls & textsPro and up
No per-minute or per-message counting on the line that comes with Pro.
- Call recording with spoken disclosurePro and up
Calls can be recorded, and Leaf360 reads the disclosure to the caller before the call connects.
- Call transcripts & AI call detailsPro and up
Every recorded call comes back as text with the details pulled out, so you are not taking notes while talking.
- Business hours, ring strategy & voicemailPro and up
Decide when your numbers ring, in what order they ring, and what a caller hears when nobody picks up.
- Number portingPro and up
Bring the number your clients and partners already have instead of asking them to learn a new one.
- Spam shield & blocked callersPro and up
Screen the numbers you do not want ringing through, and block the ones that keep coming back.
- SMS blastsPro add-on
Bulk text campaigns billed by segment volume, separate from the texts on your included line. Available on Pro.
Why it matters for a loan officer
The worst moment in a file is the one where a borrower repeats something they already told you. It costs you nothing in money and everything in trust, and it happens because the last conversation was in a different app.
One thread fixes that, and it also fixes the handoff. When your processor opens the record they see the same email, the same text and the same call you do, so nobody has to ask the borrower again.
- A borrower's email, text and call sit in one place, so the answer is always in front of whoever is looking.
- Email leaves from your own domain, not from a marketing sender the borrower does not recognize.
- The recording disclosure and the all-party consent wording are handled without you thinking about them.
- A transcript means you can be on the call instead of typing during it.
In the help center
Elsewhere on the site
Questions
No. Email from your own connected Google or Outlook inbox is unlimited on every plan, including Free, and it sends from your own domain. What needs Pro is the phone system, and what needs the Email Marketing or Multi-Channel add-on on Pro is bulk campaigns and the emails a workflow sends on its own.
Put every conversation in one place.
Connect your inbox on the free plan and see what one thread per person feels like. Add the line when you want to call from it.
Free plan. No credit card. Published pricing.